I ordered a gazebo after my old farmers market one had seen better days, as I trade on my own I wanted something easier and lighter . I was promised an amazing gazebo with a sprung action roof , lighter and easier. Last weekend 04/05/25) I decided to get the roof on with my daughter. The spring action on the roof did not do its job, the pull out pegs were very stiff as was the whole gazebo . I went and bought an easier, cheaper (£250) one for the next day trading. I asked to return this gazebo as it was not fit for purpose. The company took no interest in my return stating I have to sort it out myself and at my cost 😳As a company that sells gazebos I could not believe I could not return it through them, of course I expected to pay p&p . The gazebo weighs 40 kg and I had great difficulty in finding someone to return it . It’s cost me £150 to send it back, a huge loss for something that didn’t match up to their expectations They say they are the best, clearly not with such shocking aftercare areBe very careful when buying from this company, do some research first as I’m sure their are much better places who will be much more helpful
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Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.See more
