I bought two gazebos from this company. Costing over £1000. One Gazebo was fine, the other was extremely stiff and hard to erect. I contacted Gala tent four days after purchase, to get it replaced. I was told that it would loosen up and to add WD40. I did this. Nothing changed. It took 4 people to erect. I phoned this company today, I was told they had no record of my previous call, funny that. I again was told to add WD40!! I asked to speak to whoever was in charge, I was told the 'Director' doesn't speak to customers. Red flag there straight away. I was then told I would be sent a tool kit to fix the gazebo! If I wanted a faulty gazebo Id have bought one for £50 from ebay!! I insisted that they replace it. They then told me that Id have to send it back to be inspected first. Now how am I supposed to operate in my busiest time of the year without one of my 3 gazebo's. id have even paid for the other one had I trusted the company to refund me again after they discovered I wasn't lying and their Gazebo was actually faulty, I detest this type of small minded company. Had it been my company id have replaced it immediately, no questions asked. Customer satisfaction is number one in my opinion, and so it should be. Disgrace of a company. Tip to the 'Director' "Talk to your customers!" who the heck do you think you are??
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Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.See more
