The website clearly showed “1 baggage allowed,” which I reasonably assumed meant 1 check-in bag. I completed the booking, only to receive a call the next day saying the booking was stuck due to a payment error. During that call, I was also suddenly told that no check-in baggage was actually included and that I would need to pay an extra £250 for it.When I requested to cancel—because the baggage allowance displayed was misleading—the representative immediately jumped to “bookings are non-refundable” and warned that the airline might charge cancellation fees. This made no sense, especially since the payment hadn’t even gone through and the booking clearly hadn’t been passed to the airline.Thankfully, my payment was blocked; otherwise, I would have been stuck paying for something completely different from what was shown on the website. galaxyflights.co.uk is now firmly on my blacklist!
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Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
