I encountered an issue with the trigger on my controller, which I pre-ordered in June 2025 and received in August. The right trigger began malfunctioning in hair trigger mode. I reached out to the support team, and they promptly ensured that a replacement controller was sent to me without requiring me to return the original first. After verifying some details, they shipped the new one right away. Outstanding customer service—better than what I've experienced with other companies.
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