We received a broken £42 cube. My son bought it with his birthday money and the mechanism inside was broken, so that when he turned it, the whole thing just crumbled into pieces. We put it back together numerous times but it would just break again straight away.
To be honest, I know faults happen so that’s not why I’m disappointed. When we contacted the company to ask for a refund (we sent them a video showing the problem), they suggested we just followed a video with instructions on how to out it back together, even though we explained that was not the problem. The customer service was non-existent. That’s why we won’t be using Gancube again and will be telling friends to avoid.
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GANCUBE, established in 2014 by Ganyuan Jiang, is a brand that designs, manufactures, and markets high-end speedcubes. Based in Guangzhou, China, the company offers physical and smart cubes, including its 3x3 Magnetic line and budget-friendly models. GANCUBE's products are used by many top speedcubers globally, and the brand's business model prioritizes direct-to-consumer e-commerce, with Amazon accounting for a significant portion of its overseas sales. The brand has experienced challenges, but is recognized for its innovation in product development.See more
