I had a very disappointing experience with Gangsta Casino. I opened my account on 22 September and went through their full verification process, which the casino confirmed as completed on 15 October. I deposited more than €650, used their promotions, and everything worked normally until the beginning of November.On 2 November, when I tried to log in, I suddenly received an “access denied” message. I contacted live chat to ask what was going on, but the chat was closed immediately without any explanation. When I tried again in a new browser session, the support agent simply said my account was “closed forever” and closed the chat again. Every attempt to follow up was cut off within seconds, so I was never able to get a reason for the closure or save a transcript.I never received any email notification, warning, or explanation from the casino. Nothing in my earlier communication with them suggested any issue. Since I couldn’t get an answer directly, I submitted a complaint on AskGamblers - but Gangsta Casino did not respond there either, and the complaint had to be closed as unresolved due to lack of engagement.My concern isn’t about money; it’s about transparency and communication. Having an account permanently closed without explanation - and then being unable to speak to support or receive a proper response through a reputable complaint platform - creates a very poor experience. I hope the casino improves the way it communicates with players, especially in situations like this.
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