gardencentre.co.uk

4.3
4.3 Based on 255 reviews

...

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Andy Mellor
Good pricing and customer service but hopeless delivery

Purchased a water feature and the price was far better than we had seen elsewhere.Contacted promptly after the order to arrange a date for delivery, which was within the promised timescale.Item delivered well packaged and works as expected.The only negative (and appreciate that this is partly outside of the garden centre's control - but they choose who they want to send items with) the delivery was absolutely hopeless. Advised in the morning that it would be delivered before noon. Then at lunchtime advised between 12:30-14:30. Then when it didn't arrive advised between 15:03 - 16:03. And it finally arrived after 16:30. When you have to wait in until the item arrives, it is very frustrating to be trapped at home all day because the delivery (via the pallet network) is so misleading. I'd give five stars for the gardencentre and no stars for the delivery process.

4
Date of experience: Sep 01, 2025

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