I recently purchased two slam locks along with the recommended lock lubricant. Despite keeping both locks well lubricated, they repeatedly seized to the point where I couldn’t even get the key into the barrel.I had to buy another lubricant in December, and although flushing the locks initially resolved the issue, they seized up again today. I ended up using an entire can just to get the doors open. That’s £23 spent on lubricant in just four weeks.I contacted Garrison locks to ask whether a discounted spray or a goodwill gesture could be offered, given the ongoing issues and the fact I’ve spent over £250 with the company. Unfortunately, the experience was very disappointing. The person I spoke to was unhelpful, repeatedly spoke over me, and kept stating the locks needed lubricating, despite me explaining that they already were. I was also told no discount or replacement could be offered because “the system doesn’t allow it.”Considering the money spent and the ongoing problems with the product, I expected far better customer service and support. Overall, a very frustrating experience. 0/5.**Further to your reply, you are once again advising that the locks should be lubricated. This advice was repeatedly given by your agent, despite me clearly explaining that I purchased a can of lubricant and that the locks were cleaned and lubricated regularly.Unless your calls are recorded and you have evidence to state otherwise, please do not continue to suggest that this was not the case.It also appears that I am not the only customer to have experienced issues with how your company communicates with customers over the phone, as similar concerns have been raised by others.Additionally, you have failed to address the fact that discounts were mentioned during the phone call but were later stated as unavailable and therefore not passed on to me.In over 35 years of running my own business, I have never dealt with such an ignorant company, and your response unfortunately reinforces that view. Again, you are very passive aggressive and still did not acknowledge that I have maintained the locks since the initial purchase. You can review it as much as you want, it still stands that your after sales service is shocking and, the issue still stands and you expect me to keep purchasing lock lubricant at a cost of £23, this will be the third can in 14 months. This is a great way to generate extra sales after the fact. Hopefully potential customers read this and decide to shop elsewhere, as I always say, ‘you need us, more than need you’. Many other outlets to purchase goods from. Please also check my social media video which be be going out to my 48k followers later today. Maybe next time, work with the customer, rather than against them as you may just keep them coming back. Good day!
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Introducing Garrison Locks and Security Range
Since 1985, Garrison Locks has been at the forefront of van security and lock system solutions. We specialize in providing high-quality, reliable security systems tailored to protect your vehicle and its contents. Our commitment to excellence has earned us the prestigious titles of "Van Security Specialists 2021" and the "Industry Award of Excellence 2023."
Our extensive range of products includes advanced hook locks, anti-drill plates, and reinforced side door keeps, designed to offer maximum protection against break-ins and tampering. Each product is meticulously engineered to meet the highest standards of security and durability.
At Garrison Locks, we understand the unique challenges faced by van owners and operators. That's why our solutions are not just about locks but about providing peace of mind. Our expert team is dedicated to helping you choose the right security system tailored to your specific needs, ensuring your vehicle remains safe whether on the road or parked.
Invest in Garrison Locks' award-winning security solutions and experience the ultimate in van protection. Safeguard your valuable assets with our cutting-edge technology and trusted expertise. With nearly four decades of experience, Garrison Locks is your go-to partner for van security. Choose excellence, choose Garrison Locks.
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