Been a customer of gate products for a while now (2+years) and can only recommend them so far.
All their products worked for what they were advertised.
The only times when I ever had issues were with some optional accessories which have little description and general information.
Customer service was a surprisingly great experience.
Stated my request and got an answer the next day!
I expected my request to take a while since it was nothing all to ordinary but got it done surprisingly quickly compared to other experiences with EMail only service portals (although they do have a discord for general help)
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