Would you pay a deposit to “Test Drive” a car, and buy it by not test driving it? ?
Would you buy a car (albeit a demo) that is filthy inside & out, human hair on dash, greasy finger prints on leather dash, black dirty hand prints on the hand visa and inner roof… thinking it looks attractive??
Oh yes well it’s the expectation here…especially if you are dealing with David here.
We were asked to pay a refundable deposit to ensure they didn’t sell car overnight when we enquired Saturday afternoon… we drive 90 mins next day to go see and “drive it” and whilst commuting we get called twice whilst driving there by the hi .
The demo car was filthy inside and out…
The sales guy walks out with a yellow duster and tries to rub bird poo off the bonnet but failed the task….them we were asked are you ready to take it for a spin around the block to be told to get in…whilst the sales person drives it!
We Wanted to get answers to our questions….only to be told ”we can discuss next week when you come and pick it up??”
Seriously does no one in the motor trade have any morals these days… excuses like well you only reserved a test drive yesterday afternoon… when you opened at 10am and had over 2 hours to clean it….is not good enough.
We got our refund and left…the salesman was rather shirty with us…but still had the audacity to leave a voicemail two days later still trying to sell the vehicle to us!
What he successfully did was demonstrated why you don’t buy a demo car or any second hand car from them… so we purchased a brand new version of the car…with a dealership with better customer service!
11/3 Response to the response, it would not take much to work out the salesperson I name, the deposit to test drive was made saturday (last weekend) and incident happened sunday (same weekend). We do not want to waste anymore of our time on this.
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Gates are a vehicle dealer group with dealerships across Essex, Hertfordshire and London. Established in 1920 and appointed as one of the first Ford dealers in the UK, Gates continue to be a family-owned and operated company with six generations of the family having contributed to the dynasty of founder, Frank G.Gates.
The company are also proud of its employees, many of whom have worked at Gates for over 20 years. They provide a wealth of knowledge with their combined total of nearly 4,000 years motor trade experience.
Throughout our history, now spanning over 100 years, Gates have expanded significantly and continue to offer all of the services you'd expect from our dealerships located in Stevenage, St. Albans, Harlow, Woodford Green, Waltham Cross and Braintree.See more
