In all of these years that I’ve been ordering stuff online, this is the first time I encountered this kind of problem.I have been trying to reach them for over a year and I still haven’t gotten a response.I placed an order on their site in May 2023 and after 2 months my parcel was nowhere to be found and I checked in multiple times with my post office. I wrote them an email, didn’t get a reply. I filled in the form on their site, didn’t get a reply.Sent an email again, no reply.All this time I’ve been checking my inbox and spam folder every day, a couple times a day. I also sent them an email from another account in case there was a problem on my end, still no reply.Tried to contact them multiple times this year, no response. Mind you, I still receive their promo email, so that means they have my contact(also validated by my order confirmation number) I always try to get to the bottom of the issue and only in singular cases I write a review. I see that they have a good rating, so I understand that it’s not often that their customers experience this type of problem, but I did and I don’t have a product and neither my money, so I hope this way I will finally get a response.(But I also see that I’m not the only one ignored.)
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