I was looking for an rechargable dog grooming kit, and liked the look of this online, and there was a 60 day return. I bought the clipper and nail kit, and the additional 3 replacement heads. When it arrived the box was battered, it had come from Twickenham. Opening it, the wrappers did not seem new, and I wondered if it had been returned before. It is advertised as very quiet - it was not; without noisy vibrations - it was very noisy; pet friendly - my dog ran away from it. Of the three replacement heads, one was broken. It was not a Clip My Paws item, but just called Pet Grooming Hair Clipper Kit Sweet Care. It looked cheap. I had spend £65 believing I was buying the best. I felt conned. When I asked to return it, I had to give my reasons, and I was then given the address to return it to: China, not Twickenham. They offered to replace the broken head, and to refund 50% of the cost if I did not return it. Reader, I paid £16.65 to return it to China, and that is what you will have to do too. Do not believe their 'no quibble 60 day return policy', it is costly. This is a cheap, cheap, cheap pet groomer, pretending to be a brand item. They will inspect the item on receipt and only then refund me, so watch this space. I am sending it by tracked mail, with a signature required at their end, but I am wondering if I will really get a full refund. I have asked them to refund the return postage to me as one of the items was defective and this seems to be a reason why they may refund the postage, but I am not hopeful.28th February 2025: UPDATE: I sent this by recorded delivery to China. It was never delivered to the factory for a refund, but stayed in the customs shed indefinitely so I lost all my money.
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