I purchased the item WIZORD 4 PCB from the this company on 05/05/2025. I received the item on 07/05/2025. I notified the supplier the same day that the item does not work and requested a refund.I was informed by the supplier that I need to ship the item back to them and my expense and that when they receive the item they will check if it in the same condition as it was sent and then will either approve my refund or not.I arranged for the courier to collect the item on 08/05/2025 and confirmed that they did in fact receive the item in its original box and condition. I was informed that they need to send it to the technical team to inspect which will take place on 09/05/2025 and that it will take 1-2 days to complete.I sent correspondence via WhatsApp and email 12/05/2025 on the progress on the refund and was informed that it needs to be inspected still.I sent correspondence via WhatsApp and email 13/05/2025 on the progress on the refund again and received a rude response below.Good day. Just so you know, we only process refunds once we receive the report on it. And please note the refund will be processed within 7 days of the return finalization. so there is no need for any rush. To which I responded. It has been more then 2 days, easy for you to say no rush I am out of pocket for almost R1700 for over a week. I am sure if this was your money you would not be so easy going about it. In South Africa, under the Consumer Protection Act (CPA), consumers have the right to return faulty goods within six months of purchase. You can choose to have the goods repaired, replaced, or refunded. If the same fault appears within three months after a repair, the supplier is obligated to replace the goods or refund you.Here's a more detailed breakdown:Six-Month Warranty:If goods are defective within six months of purchase, the consumer can return them and choose a remedy.Choice of Remedy:You can choose to have the goods repaired, replaced, or refunded. The supplier cannot force you to choose one remedy over another.Supplier's Responsibility:The supplier is responsible for the cost of returning defective goods, including repair or replacement.Limited Liability after Six Months:If the same fault re-occurs within three months of a repair, the supplier must either replace the goods or refund the consumer.Proof of Purchase:While not always strictly required, having proof of purchase (like a receipt) can be helpful in resolving a return.Consumer's Right to Choose Refund Method:You have the right to choose your preferred refund method, such as a cash refund, and cannot be forced to accept a credit note or voucher.Returning Goods:If the goods were not reasonably suitable for the purpose you informed the supplier of, you have 10 days to return them.Never received a reply after this.It has been more than a week since I made the purchase, and I am getting no where with this company. I feel that they are trying everything not to refund me.
Claim your business profile now and gain access to all features and respond to customer reviews.
