I purchased a Slate Digital ML‑1 microphone from Gear4music in December 2024. From day one, the microphone has had a serious fault, producing constant hiss and intermittent buzzing noise, making it unusable for professional recording.First returnShortly after purchase, I returned the microphone under warranty, clearly explaining the problem. The unit was sent back to me marked as “working correctly”, but the fault was NOT repaired and remained exactly the same.Clear evidence providedSince then, I have sent multiple emails including:Videos clearly demonstrating the noiseAudio files recorded with the microphone showing the faultComparison tests with other microphones using the same cables and interface (no noise at all)The evidence clearly shows that the microphone is defective from origin.Failed return attemptsI have sent the microphone two additional times via UPS with warranty documentation attached. In both cases, the shipment was stopped in Coslada (Spain) because the recipient did not accept the delivery, so the microphone was never even inspected or repaired.Current situationPurchase date: December 2024Warranty valid until: December 2026Current date: 14 April 2026I have been unable to properly use this microphone for over a year, despite the product being under warranty and despite following all Gear4music instructions.Overall assessmentThe after‑sales service has been extremely poor:Incorrect initial diagnosisNo solution despite clear technical evidenceRepeated logistics failuresSignificant loss of time and professional disruptionI would not recommend buying recording equipment here if you expect effective warranty support.
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