I purchased a Slate Digital ML‑1 microphone from Gear4music in December 2024.
From day one, the microphone has had a serious fault, producing constant hiss and intermittent buzzing noise, making it unusable for professional recording.
First return
Shortly after purchase, I returned the microphone under warranty, clearly explaining the problem.
The unit was sent back to me marked as “working correctly”, but the fault was NOT repaired and remained exactly the same.
Clear evidence provided
Since then, I have sent multiple emails including:
Videos clearly demonstrating the noise
Audio files recorded with the microphone showing the fault
Comparison tests with other microphones using the same cables and interface (no noise at all)
The evidence clearly shows that the microphone is defective from origin.
Failed return attempts
I have sent the microphone two additional times via UPS with warranty documentation attached.
In both cases, the shipment was stopped in Coslada (Spain) because the recipient did not accept the delivery, so the microphone was never even inspected or repaired.
Current situation
Purchase date: December 2024
Warranty valid until: December 2026
Current date: 14 April 2026
I have been unable to properly use this microphone for over a year, despite the product being under warranty and despite following all Gear4music instructions.
Overall assessment
The after‑sales service has been extremely poor:
Incorrect initial diagnosis
No solution despite clear technical evidence
Repeated logistics failures
Significant loss of time and professional disruption
I would not recommend buying recording equipment here if you expect effective warranty support.
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