Unexpected Cancellation After Payment:After successfully placing my order and completing the card payment, I received an email stating that they couldn’t accept card payments from an overseas address "due to security reasons." If this is a policy, it should be clearly stated upfront on the website, and card payments should be disabled when selecting a delivery country they don't accept payments from.Refund Delays:Although they claimed the refund was processed immediately, I was informed that it could take up to three working days for the money to appear back in my account. Considering today is Friday, this means my money is effectively blocked over the weekend. As a result, I can't reorder or take my business elsewhere until the refund clears.Poor Communication:Despite multiple emails asking for clarification and assistance, the responses I received were inconsistent and unhelpful. When I asked about alternative payment options, I had to reiterate several times that I could only proceed once the refund was received. Furthermore, I asked a question about a product, which has yet to be answered.Lack of Proactive Solutions:Rather than acknowledging their shortcomings or attempting to improve the situation, the solutions provided were limited and inconvenient. They suggested PayPal (which I don’t use and I stated that) or bank transfer but failed to offer any immediate resolution that would compensate for the delay their policies caused.Need for Website Improvements:If they don't allow card payments for international orders, the system should block those payments outright, saving customers time, frustration, and delays. This is a basic expectation for modern e-commerce platforms.Total: 1/5
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Arai helmets - Gearchangeonline are one of the UK’s largest online retailers. Our huge stocks of Motorcycle Helmets, Boots, Gloves, Leathers are constantly on sale display which in our showroom.
