gearfocus.com

Gear Focus' behaviour seems to border on criminal.

Gear Focus' ( gearfocus.com 's) behaviour seems to border on criminal.I placed an order. They said it's "on hold", and then asked for selfie + ID card, which I provided. After this they basically wrote harassments via email.Finally I telephone them, and their customer support guy shouts "motherf****r" and other words of slander at me.My friend also phoned Gear Focus, and concluded they don't have any intention to mediate a camera sale. My friend said: Jeeeeeesus. This is the worst customer support I've ever seen. And it's not even fake 😂. This can't be real. Maybe these guys are actually scammers? They basically told me to fu** off. This is insane. Jesus. What place is this? This is like prime material for getting ripped apart on Twitter and reddit. Like, do these guys not know the internet exists? I've never seen anything like this. Stripe may take that seriously.Me and my friends are absolutely baffled. Finally Gear Focus sent an email that "I have been reported to the authorities", and let me know that they have issued a refund for the whole sum except 910 USD.Needless to say Gear Focus owe me the full amount and I will not take a casual theft of 910 USD lightly.This is a once in a lifetime unbelievable encounter with some wreck. From my experience it's not clear if they are actually operational, or if Gear Focus is a gig to steal people's personal information, etc. .I emailed their CEO Mr. Matthew Baron to report the abusive encounter and asked him to take charge of his business. No response as of yet.Note, a part of Gear Focus' scamming work appears to be to wipe customer accounts. Therefore take care to screenshot any interaction with them. And better yet just stay away.Last, as I talked to and emailed with Gear Focus' mentally unstable customer support, they explained me that they need "48 hours" to "ship" the camera. This is laughable as the vendor wanted to ship it yesterday at hour +1 approximately. Also their 48 hour definition meant four calendar days, Monday. I don't know how card payments work, but it may be that they try to make the customer wait longer, in order to get some advantage with respect of stealing customer monies, just for a thought. Therefore accordingly I reported the scam to Stripe.com and to the bank.An update: I got confirmed from the camera seller, that GearFocus.com sent one message to me impersonating the camera seller, trying to hint that the 910 USD monies stolen went to the camera seller and not to Gear Focus. This was not the case however.19 December 2023 update:Gear Focus appear to try to abuse TrustPilot.com's protocols to take this genuine and truthful review offline: I just got an email saying that GearFocus.com demand four fields of information back from me within 2 days to 'verify' to Gear Focus that I 'have had a genuine experience with their business', and if I don't provide this within 2 days, my review will be taken offline i.e. be censored from public access.Meanwhile Gear Focus have not returned the stolen funds. Their CEO Mr. Matthew Barron has not responded to the original complaint, and their customer support have also not on their initiative contacted me to confirm that the stolen funds have been or are about to be returned, despite that they have had more than three months' time to issue the refund.To help Gear Focus do the right thing, I submitted my email address to them as one piece of information in the four fields requested.I will also afford them an email reminder to return the funds, however it is important to see that Gear Focus collectively may be a bunch of crooks who want to steal anything in their way. Similarly in this situation why should I telephone them - unless they have lost their own business records for this year, they are perfectly clear about which transaction should be refunded. Also even with lost business records they can still log in to their Stripe account to click refund, to return the stolen funds.Googling for other people's experiences of Gear Focus, I have found other reports of abusive conduct appearing to be same as what I experienced.Gear Focus: Kindly clarify which email address you want me to contact you back on, for the case that it's another address than your main support email support tta gearfocus.com or your CEO's personal email mbaron tta gearfocus.com . Finally I cannot know that it's actually Gear Focus who posted this response back from Gear Focus' name here.I will remind Stripe to continue investigating your account as the money has not been returned.Gear Focus further owe me damages for the dealings I have had with them which have been only a burden.

Date of experience: Sep 08, 2023