I had order a backpack in July for my grandson's first day of school, it is now August and school starts in two days and still have not received the backpack. I went to the website to contact the company about my order and all they have available is a chat feature that told me they are unable to find my order or my email. I sent them a picture of my order conformation and then they replied that they are out of the office and would contact me back.........still no reply back.
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