I'm more than willing to update my review if/when this transaction is complete, but as of this moment I am very unhappy. Placed an order on 11/30, and the money immediately cleared my bank. No issue. Received an email on December 5 that the order shipped, complete with tracking number. Good. Logged in later that day just to see when the item was estimated to be delivered. A message was returned that the tracking number was not found, and to give it 6~12 additional hours for the information to be input. That's fine. Busy season. It is now December 10. The same message continues to pop up whenever I enter the tracking number. There is no customer service telephone number for Gearhumans, nor do they have a chat option. I have now sent two emails asking for an update on my order, neither of which has been returned. Terrible Customer Service. Unacceptable. Terrible business practice. Will never order from this company again.
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