I requested a small change to my order within 12 hours of placing it. 3 days later, their support team told me I waited more than 12 hours to change the item, so they can't do it. I replied I did, and to check the timestamps. They replied "OK, we'll do it, we're going to refund you the difference but deduct the cost of the materials we bought for your original order." On top of that, I paid $20 for shipping to receive the item in 5-7 business days, only for them to tell me there's an ADDITIONAL 7-10 business days of processing time on their end before it's shipped. They refused to refund my money, so I now need to open a claim with my bank. DO NOT buy from them.
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