Had a problem receiving an order. Despite having the tracking number, no one seemed to be able to locate it. UPS and even the local post office gave me the run around for over a month. Finally I contacted the company and they promptly gave me a replacement, I had it withing 1 week. Had the post office did a better investigation and realized it was not on the truck, I would have notified them earlier. I could have got the run around but I did not. Totally satisfied with their response and the mug. Would not hesitate to order from them again.
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