Geek and Gorgeous failed to outline the details of the duty charge to the UK on their website under the Terms and Conditions. The page that they did write it on, they wrote in a misleading way in a strangely constructed single sentence about Brexit and separate from the section about duty to other countries. A Geek and Gorgeous employee also missed two opportunities to advise me on the charge in the email thread about the large order I was about to make and was asking their advice on. A Geek and Gorgeous employee pointed out to me that the Equality Act doesn’t apply to them because they are in Hungary and told me that they didn’t have any problems with understanding the website details themselves. Good for them, eh? The UK International Consumer Centre (UKICC) saw the evidence of the website as it was before Geek and Gorgeous changed it after I pointed out to them that it was misleading and they saw the evidence of the miss opportunities by Geek and Gorgeous to notify me that I would be charged, so UKICC advocated for me and tried to get Geek and Gorgeous to pay the invoice I was landed with. However, the director of Geek and Gorgeous responded to UKICC saying, about the way my symptoms of my learning disability manifest, that I ‘was not careful enough’ and that is the reason that they are refusing to resolve the invoice. Disgusting. Every organisation I have taken advice from about the invoice I was landed with two months after delivery said, on viewing the evidence, that it was Geek and Gorgeous’ responsibility to resolve the invoice, but Geek and Gorgeous have refused and pointed at the courier company again. Even HMRC told me it was Geek and Gorgeous who should pay the invoice. As a disabled customer, I will be avoiding Geek and Gorgeous
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