As with other complaints, something has changed and GEHA went from decent to TERRIBLE. The customer service people know nothing -- they can't do anything more than you can do yourself on the website/portal. But, as others are saying, it's the claims processing that is the biggest joke. I have the same appointment every week and it's processed at different rates! In addition the dr is in network but processed as out of network. I send every claim back for reprocessing and nothing changes or (as happened with one) they reduce what they'll cover! You just beat your head against a wall with this company and they don't care. You have to pay your doctor's office in the end or go to collections.
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The company currently offers traditional fee-for-service medical plan options with a preferred provider organization along with a high deductible health plan that can be paired with a health savings account.
