This Christmas season has been incredibly chaotic. Orders placed in November were still unshipped by mid to late December, despite clear commitments and advertised deadlines for delivery. These deadlines were not met, resulting in customers being left without gifts and me spending countless hours on damage control. Quality control has also been a significant issue. Prints were sent from various print houses without consistency or proper oversight, leading to varying quality that should never reach customers. Additionally, prints were packed in flimsy cardboard boxes instead of protective tubes, causing damage during transit. This is unacceptable for fine art prints. What ensued was a considerable amount of customer service effort, responding to understandably frustrated customers, issuing refunds, arranging replacements, and dealing with reputational harm—all due to issues beyond my control. With missed shipping deadlines, poor communication, lack of quality assurance, and inadequate packaging, this has been one of the worst fulfillment experiences I've encountered in years. I cannot depend on the service during busy periods, which completely undermines the purpose of a print-on-demand partner. Given this experience, I would highly advise other sellers to think twice before trusting the service with time-sensitive orders.
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