I have been using this service for three years to print and send my family calendars. Everything was excellent until this year. My orders were previously handled promptly, and the print quality was impressive. However, this year has seen a significant decline in support, largely due to AI involvement. One of my orders has been in production for over two weeks now. I've reported the issue three times, only to receive generic responses about delays. It's frustrating that the support email seems to be neglected. I'm puzzled as to why there is a support email if it doesn't offer real assistance. There are no alternative contacts listed for help. I've attempted to chat with a representative several times, but the wait times exceed ten minutes each time, leaving me with no choice but to rely on email support, which is ineffective. I'm unable to receive a refund for this problematic order. They keep asking me to wait another week and report the issue again, which is incredibly frustrating. Additionally, several of my other orders were delayed in the queue for five to seven days before printing. The print quality this year has also deteriorated; the photos appear overly contrasty and washed out. I will not be using this service again.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener.
With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers.
Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place.
Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment.
Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide.
Start today at https://www.gelato.comSee more
