I am beyond frustrated and completely appalled by the current state of your support. After nearly 4 years as a loyal customer, running 4 shops with your platform, I have never been treated so poorly. What once was a reliable and efficient service has now turned into a nightmare of delays, incompetence, and utter neglect.Due to a critical error on Gempage’s part, my shopping cart button is completely missing, which means no one can place an order. This is an absolute catastrophe for my business! I contacted your support yesterday, asking for immediate assistance as this is a top-priority issue. Yet, after a staggering 24 hours, all I got was a ridiculously delayed collaborator request. Unacceptable! After providing the code, still no response. This is nothing short of disgraceful.Your support used to resolve issues in 10 minutes a year ago—now I’m told I need to wait 48 hours for even a basic response? Meanwhile, I’m stuck wasting time explaining to every single customer why they can’t place orders because Gempage has failed miserably. This is not just frustrating, it’s crippling my business.I’ve never encountered such appalling service with any other app. Your once-great support has turned into a complete joke.
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