I spent over $70K on solar for my house, powered by Generac here in Hawaii and have had repeated issues. At times they do updates, which takes the system down regularly and I don't discover it's down, until I get my electric bill!!! Then it gets fixed either by me troubleshooting or them dialing in with a "fix". My latest issue was that the BMU is down taking half my solar batteries with it. The entire cabinet is not storing any energy! So I call my dealer and he says he's too busy with year end installs to even call Generac. I call Generac and they say to call around to other dealers for them to call Them (Generac) back... because the department I call is not the department the dealer calls and the two do not communicate with each other and nothing can be done for me till A Dealer calls them. Their system is really screwed up. Oh and here's the best part... it is going to take 4 - 6 weeks to get the replacement BMUs, then it needs to get to my dealer and then who knows how long before he'll install it. Great :(, I just bought an electric car and I wanted to charge it up off my house system!!! I guess I should have bought TESLA instead, the car is running terrific!!! All I have to say is I hope Generac gets their SHi..t together.
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