We purchased from a local dealer. The unit we received was installed by the dealers representative. It didn't work, not even for a minute and made a horrible noise. We sent it back and asked for a replacement or our money back. The unit was sent for repair, a local tech repaired it, not in the factory or anywhere with a quality system. Now they tell us we must take the repaired one. We asked for a one year warranty instead of 6 months (a warranty readily available from other suppliers) because we want extra protection against the potentially unreliable repair. This request was turned down. The equipment is poor and the service/backup is horrible
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