I’ve been dealing with Generac for over 7 months now, and I can honestly say this has been the worst customer service I’ve ever experienced. I opened a case with them back in July 2024, and here we are in January 2025, still no resolution and zero contact. I’ve emailed them over 30 times, made multiple calls, and each time I get the same generic “thanks for reaching out” response, and that’s it. No follow-up, no resolution, no assistance.I’m incredibly frustrated and disappointed. A company this large should know how to properly handle customer inquiries, but it’s clear they don’t care about their customers at all. I will be taking my business elsewhere, and I highly recommend you do the same. You’d be better off with any other company that actually values their customers.
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