I see that they have an overall rating of 1.6 which I think is generous. I reached out to corporate customer service wanting to purchase a whole home natural gas generator and it was a horrible experience to say the least. After not getting any answers form the first two reps, I asked to speak with a supervisor and then waited another 15 minutes while the rep texted back and forth with Dominique who apparently did not want to take the call at all. Eventually she picked up and I asked her to discuss the natural gas generators. She did not want to and advised I should get with a sales rep in my area and provided a couple contacts via email. There was no one reachable with the first number provided and the second contact was not helpful as we had trouble communicating as his English was not great and I do not speak Spanish. He also didn't seem that interested to sell me a generator but did share they wouldn't install one if I bought it. Bottom line the worst experience. If you need a back up generator go solar or look into EcoFlow.
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