Brand new standby generator has 30 hours on it. Two years ago when it initially got installed first storm came by and had a low voltage alarm and shut off 1 hour into running. Two days later after power has been restored they were able to come out and fix it. Service guy said “this is a common issue.” Two years later another storm hits lost power. Same issue arose again. Contacted generac we were then told to contact a servicing dealer so we did and they won’t come out and diagnose the problem cause they already know the issue and they don’t have the parts on hand. Called generac back and they said there’s nothing they can do until a diagnoses is made. This company is selling known faulty generators with no resolution. They don’t take any accountability for their actions. If I could rate them a 0 I would. Over the past two storms this generator has a 0% chance of running and the problem is going to continue with every storm. Sad when you have doubt of the standby generator running and you have to consider getting a pull cord generator as a back up to the back up. Strongly urge you to go with another company. Customer service sucks, products suck, they don’t stand behind their product, service techs tell you yea it’s normal but don’t carry additional parts, by the time it gets fixed you will already have power and the next time your out of power you’ll be on the phone again
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