Bought a 22 kw generator 4 years ago and have always done service on this unit, 3 hours into Hurricane Beryl it stopped producing, I received error code 1902, tech came out and said it was a known defect, rotor issue and it would be 6 weeks before the parts would arrive, I didn’t have any other backup, as I should have been able to depend on this unit to protect our home during these power outages.2 freezers and refrigerators full of food lost, had to spend thousands of dollars on hotels if you could find one.Very disappointed with Generac as it let us down.Now my concern is will it fail again after repair We bought this unit from GENERAC Super Center in Tomball Texas
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