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I purchased two GENERAC portable…

I purchased two GENERAC portable generators last year. Big mistake.Thankfully, I have not had an emergency; if I had, I don't think at least one of the two would perform properly.After four months of monthly starting and running it, one of the generators failed because whoever assembled or built the unit failed to properly tie a knot in the recoil starter rope; so, when I pulled it, the handle separated from the rope, which went back into the unit.Since taking apart the unit myself could have voided the warranty (which, at the time, I did not know was of little use), I took the unit to two GENERAC service centers from the list of centers given on the GENERAC web site. Both told me they would not be able to look at it for five or six weeks. That seems unreasonable, particularly since the GENERAC warranty states that repairs will be made within 30 days.After several phone calls, back and forth, I found a service center, took the unit to them, and it was fixed and returned to me the following day. Good.But then, reality set in: GENERAC, after about a dozen emails from me and from the service center (which I paid $160.00 for the repair), has consistently told me that the matter has been "referred to the Case Review Team". I finally caught on that there probably is no "Case Review Team," it's just another way for GENERAC to put me off. Delaying tactics work with many people, I guess.Yesterday, a representative of GENERAC ("Maddie") called and told me the money is being refunded. Good.But then, reality set it: She told me that the money will not be sent to me, but will be sent to the service center which performed the work. (No plausible explanation was given.)She further informed me that the money would be sent in "one or two weeks." Again, that makes no sense.I'm not holding my breath.DO NOT BUY GENERAC PRODUCTS. The company does not honor its warranty.

Date of experience: Mar 27, 2023