Buying a Generac solar system is one of my biggest regrets. The system has been down since late August of 2022. NovaSource techs were sent out but had to get a replacement part that blew up in December of 2022. Since then I was going back and forth between NovaSource and generac. it wasn't until March that someone finally got a date to have techs come out. I kept getting worthless apologies for how long it took but apologies don't help alleviate the situation. Paid in cash to get the system installed and since then its been an issue with PowerSolar or Pink Energy now, NovaSource and Generac. When I spoke to a manager named "Danny," about possible compensation, she said they don't do that as per warranty. When I asked under any circumstance, all she could do was read her one talking point like a broken record. When I asked to speak someone who could help me, "Danny" refused. Not sure why she is a manager when she can't manage customer issues. Generac and the whole solar process has been horrible. I would not recommend a Generac solar system as they are poor quality.
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