Generac installed a system on my mother's house. When we discovered that the gas line to the generator was leaking gas and rusting and that one of the latches was defective, we called to have these fixed (and we were actually told that the rusting gas line was "normal"). We then received a bill -- they wanted *us* to pay to fix their installation errors and defective hardware (and yes, the system was under warranty)! I had to get rather pushy on the phone before they would rescind the bill. ---- Then Generac started sending me advertisements at my address without asking my permission to add me to their mailing list. When I called the number on the mailing, I was told that they couldn't take me off the list and I'd have to call another number; annoyed, I did so, and told the operator what I wanted, but she just dumped me into a queue with a very long wait time. I called the first number and asked the woman who answered to just take down my information and pass it along, but she was adamant that she couldn't do that (even though every reputable company I've ever asked to stop mailing me junk obliges with no issue) and refused to conect me to a supervisor. I let her know that this waste of my time would be documented online, hence this review. I then called the second number a *second* time and demanded that the operator handle the issue without forcing me to wait on hold for the privilege of getting them to stop harassing me with mailings, and this time she agreed to do so. Absolutely pathetic customer service from a company that had already proven itself completely untrustworthy by botching an install and then trying not to honor its own warranty!! --- Further update: I received a call back (call #5) from the second number I'd called, informing me that *I* would have to call a *third* phone number before the mailings would stop. I called the number (call #6) and there was yet another long queue and I requested a call-back. When the call-back came, the connection quality was horrific and the call quickly dropped. I called back (call #7) and got another terrible connection, and was asked for code numbers that don't appear anywhere on the mailing (and was asked for my name and address no fewer than three separate times by the same person); and was told that the issue would have to be "escalated" and someone would call me back (which will be call #8 if it comes)... she actually thought the situation was funny and was laughing about it, which is deeply insulting. --- Update as of 9/14/22: no one ever called me back about my "escalated" case (what a surprise!), so I called again (call #8) and spoke with someone who said she'd escalate the issue to her supervisor and that either she or the supervisor would definitely call back.
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