I invested over $70K in a solar system for my home in Hawaii, and I've faced ongoing problems. Updates frequently take the system offline, and I only find out it's down when I receive my electric bill. Repairs either involve my own troubleshooting or the support team remotely attempting a "fix". My latest issue involves the BMU being down, which is affecting half of my solar batteries, and the entire cabinet isn't storing energy. When I contacted my dealer, he mentioned he was too busy with year-end installations to assist. I reached out to the support team, only to be told to contact other dealers for assistance, as the department I called doesn't coordinate with the dealers. Their communication system is really flawed. To top it off, it's estimated to take 4 to 6 weeks to receive replacement BMUs, and who knows how long it will take for installation afterward. I recently purchased an electric car and wanted to charge it using my home system! I wish I had chosen a different option; at least my car is working great. I just hope the company can resolve these issues soon.
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