We were charged £838 to replace the lock on a upvc door. He broke the framing of the door in attempt to force it open, and then he drilled through the door and lock mechanism, resulting in him having to replace the mechanism, he did all of this work without mentioning the raising costs, and indicated it was the only option. Had we known how much it was going to cost, we would have chosen to replace the door entirely. when he completed the work, he told us it would be £838, I was so shocked at this price, and knew he had overcharged but at this point the work had been done so we had to pay.( In addition he had told us he would have to hold the keys until we paid, because he had handed the keys over to a previous client, and they refused to pay so he smashed all their windows. This comment I feel without a doubt was a scare tactic to ensure we paid). I am most disappointed because now my door and door frame is damaged, but having to pay such an extortionate price to fix the lock means we cannot afford to replace the door. Im so sad to see how many people have had such a terrible experience with this ‘business’ and would urge everyone to report them to trading standards and ombudsman to prevent them from continuing to scam people.EDIT* It has just come to my attention that we contacted this ‘business’ through the website locksmaster.co.uk. (Yet we where invoiced from general services) so they are clearly using multiple websites. Please also refer to the trustpilot reviews for locksmaster.co.uk, to see many others complaining of the same scam!
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