I called them for an emergency at 6:30 PM. I was in a stressful situation with two young children present. They used a "bait and switch" tactic that I want everyone to be aware of:• Aggressive Contracting: The technician forced me to sign a blank invoice before writing any prices or itemizing the work.• Massive Overcharging: I was charged a staggering £562.80 for a simple lock replacement.• Misrepresentation of Goods: They charged £245 for a "premium lock." Upon inspection, it is an Asec TS007 2-star handle, which retails for approximately £50. That is a 400% markup on a trade-grade part.• Deceptive Behavior: When I complained, the technician returned to my house claiming he "forgot a screw." While there, he attempted to justify the cost by claiming he had "undercharged" me and that the lock was worth £249—a demonstrably false claim.This company relies on people being in a panic to extract exorbitant fees. Do not be fooled by their "local" appearance or low quotes over the phone. I have reported them to Trading Standards and am pursuing a Section 75 claim through my credit card provider for misrepresentation and aggressive commercial practices.Avoid at all costs.
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