Firstly i was not given a quote over the phone, only for when the technician will arrive. after the technician arrived he discovered that my lock was a high security lock ( i live in a flat ) apparently this turns the job from a "simple" job to a "not simple" job. This lead to the technician telling me he would have to drill out my lock that I currently have and would need to be replaced (he did not show me the prices for locks until after he drilled out my lock on my door) . After he had drilled the lock out (which took less than 5 minutes? how is that not a simple job?) he then showed me the prices for locks and the cheapest one being £189 at first i agreed then followed him out and said that i couldn't afford it at the moment and that i would just use the secondary lock on my door for the time being. He seemed abit shock but came back in to get all his equipment then started tallying my bill (which again i was not given a quote for) amassing to £208.80. £49 for call out + £125 for the "not simple" 5 minute job + VAT, I then voiced my shock at the price saying "Christ its still that expensive without the lock" to which he replied, "yeah its what happens when it goes from simple to not simple". Currently in a back and forth with the support team to try and get a partial refund but they are firm that "their technician followed procedure and definitely gave me a quote before the work was carried out." Avoid this company like the plague
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