I am sharing my experience to warn others.On 31 January 2026, I contacted this company after being locked out of my home. Their website advertised “Locksmith Services From £39” and stated that there was no call-out fee. Based on this, I booked their service.A locksmith attended and drilled the lock. I was not provided with a clear written quotation before work started. After the work was completed, I was presented with an invoice for £512.40, including a £89 call-out fee, despite the website stating there was no call-out charge.I was only informed of the full price after the work had been done, when I was under pressure to pay.When I raised concerns, the company initially claimed they had reviewed call recordings. Later, they admitted that no recordings exist. Their explanations changed multiple times throughout our correspondence.An independent locksmith confirmed in writing that a fair price for this work would normally be around £120 including VAT, and that the amount I was charged was excessive.I have now raised this matter with my bank, Citizens Advice, and Trading Standards. I would strongly advise others to not use their service!
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