We called this company because we accidentally left the keys inside and needed the door opened. They told us the call-out fee would be £49 and that someone would arrive within 30 minutes. We waited more than an hour and a half.When the technician finally arrived, he had a terrible attitude and immediately insisted that our door needed a complete plate replacement costing £185, saying there were no other options. I refused because I knew there was a simpler solution and I wasn’t willing to pay that amount.He became angry and said we had to pay a £49 cancellation fee. Then suddenly he changed his story and said he could try another technique, but it would cost £85 because the door was wooden. I had never been told the price depended on the material.The technician was intimidating, and in the end he opened the door using a simple plastic sheet in less than one minute. Clearly, the expensive replacement was unnecessary.We were very dissatisfied with the service and do not recommend this company. The pricing felt misleading and the behavior unprofessional. We believe this is a scam and are considering legal action. If others have had similar experiences, they should report it as well so this kind of practice can be stopped.
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