Really disappointed and angry at the experience I am having with G&M. I have been with them for a couple of years, and although they are extremely slow in refunds ( when I have had to pay upfront and claim back), they have, until recently been ok to use. I am still waiting for a refund for an appointment for my Son since October! I have sent receipts and invoices, made calls and been assured that it is being dealt with which it never is, sent numerous emails and the last 4 or 5 phone calls and emails have blatantly been ignored. This is what I pay for? Absolutely awful customer service. In one of the email responses there persons who had emailed me couldn’t even spell properly. I am now having to take more of my time to send an official complaint ( which you can only do by post?!, who does that these days?), and then if no response which I amExpecting I will have to take it even further by contacting the financial Ombudsman. Why can’t companies just do what they are supposed to do?
Claim your business profile now and gain access to all features and respond to customer reviews.
Private Health Insurance Solutions.
