Matters brought to the attention of client relations were not resolved to my satisfaction, this includes paying for an additional service a client cannot access until they’ve been with the health insurers for 12 months, there has been no refund or explanation as to why when buying the insurance directly through the website not via a broker, it allows you to purchase the add-on as a new client. Client relations team very unhelpful and fail to directly address the matter. Secondly, a claim was accepted on the condition six years of medical history was disclosed (no change in premium of underwriting) - a consultation was subsequently arranged by client relations who confirmed the date and time excluding the total cost of the consultation, which exceeded the contribution they had stated they would pay. G&M are refusing to pay an invoice covering NHS prescriptions costs because of a change in payment method and because I have put my foot down and stated, again, that the issues raised at the start of this review remain unresolved. I’m classed as an elite client who pays for no excess, two pre-existing conditions and an add on that I cannot use and the experience (other than therapy through Health Assured - see previous review) has been appalling. Now, I’m in a position to escalate a compliant and they do not have a dedicated team, I have to go through the client relations team which part of the complaint relates to which in my view is inappropriate.
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Private Health Insurance Solutions.
