I am extremely disappointed with this service. My experience shows they will do anything to avoid paying a valid claim, constantly changing their reasons for denial. I submitted a claim for a diagnosis made during a visit to my home country, which should have been covered. They first claimed my documents were illegible, which led to unnecessary follow-ups. Then, they insisted the treatment was preventive care, despite a clear medical diagnosis. When I challenged this, they misinterpreted my symptoms as pre-existing. After promising a careful re-examination, I was met with 19 days of silence. They ignore my follow-ups while still charging my premium. If you are a digital nomad, be cautious: they excel at taking your money but fail to fulfill their obligations.
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