I placed an order over the New Year's weekend, understanding there might have been a holiday shutdown. On January 6, I received a notification that my order was complete. I quickly emailed to ask if this meant it had shipped, whether I would get a shipping notification, and if I would receive a tracking number, as I need to be cautious about delivery due to potential theft. After two days without a reply, I started to feel a bit frustrated, as communication is usually better. UPDATED - I GOT A RESPONSE: The package has shipped, although late, and I received the tracking number via email. It appears this might be a smaller operation, which doesn't mean the quality is lacking; just be patient if you choose to use their service.
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