gentleoasis.com

1.4
1.4 Based on 18 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Alicia Graham
Received Damaged Products and No Solution

I ordered the Brighten Up kit along with the lip mask. It took longer than expected to receive which I was fine with. The products arrived in my mailbox damaged. They did not bubble wrap or seal the intimate scrub or the dark spot corrector, just put it all in one shipping bag. They are also in plastic containers which aren’t very durable. The top broke on the intimate scrub causing a good amount to spill out and the bottom broke off the dark spot corrector causing most of it to leak out of the jar. When I opened my mailbox, there was a mess inside with the products leaking on the other mail. I have emailed them on 06/03 when I received the damaged and messy package and tried to get in contact via PayPal and I have not received a response. The scrub is now dried out because of the broken top and being exposed to air. I refuse to use the other products because I now want my money back. I was ok with replacement product but due to their lack of concern in packaging and their lack of response I’d just like to move on. Sad. I really wanted to like their products and support their company.

1
Date of experience: Jun 03, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More