gentoohomes.com

Cottier Grange Review

We had some serious concerns after reading the reviews from previous phases, we also compared other newbuild sites in the area too, but the house, area and location were perfect for us, and the drive into the estate is truly stunning. So, we decided to purchase our new house in Cottier Grange, Kerry on the sales team was excellent and kept us informed and updated at all stages.As we had never purchased a new property before, we decided to engage a surveyor from NES Snagging Services, NES are accredited by the RPSA (Residential Property Surveyors Association). We also did our own due diligence with all the new builds in the area, reading their reviews etc and unsurprisingly all new builds have snags and issues to some degree or another. We moved into our new house in Feb 2024 and were extremely happy with what we had bought.The NES surveyor arrived the next day, we received a very detailed report 24 hours later. The report included 63 defects, which is quiet low for a new house, thankfully nothing serious. We openly discussed the snagging list with Gentoo (Paul & Richard) the site managers, Richard being our main contact person, we discussed what we thought were a priority and other points to be arranged after ordering new parts or items, some off which did take quite some time. But for us, as long as we were kept informed, we could live with that. We also knew there had been drainage problems in certain areas of the estate, (this is probably due to the heavy clay content in the soil on this site) and the side of our garage was no exception, thankfully Gentoo laid a new drainage channel which solved the issue. I have to say Paul and Richard have been brilliant and genuinely showed an interest in getting the issues solved, they always had or made time to discuss the snagging list or even any new items that had popped up over the past months. We love the house and estate, it’s beautiful.

Date of experience: Aug 10, 2024