Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.
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