Tried to cancel my insurance after selling my car, of which they told me it had been done, then they are ringing me to ask for payment as my policy was still running I explained I had called to cancel.
Tried to pay rest off to be told that they couldn't take payment as there payment system was broken.
I tried the following day twice after being on hold for 40 mins on both occasions for know one to answer!!!!
Numours emails again no response!!!
Finally got through again couldn't take card payment, so I asked for a call back 3 days later then they sent me a link via text so I could pay that came back with your payment may not have been successful???
And to top it off it's effected my credit file.
Totally incompetent definitely would not use this company, very poor customer service and very poor English language.
Claim your business profile now and gain access to all features and respond to customer reviews.
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices.
We aim to provide drivers with the lowest insurance prices and the best service in the business.
