geologie.com

Be Careful …Follow Advice and See A Dermatologist Before Starting the Product

I had been a customer and the agents were great. That was a few years back, though. I decided to try them again and my recent expedience is that this company showed little concern when their product resulted in harm; My perception is they blame the customer! (It is always the customer who doesn’t go by the fine print of trickster designed auto ship modes, when one doesn’t get results after 3 month use-or when things heat up on your face… ) I took their quiz, and they shipped my $49 starter kit. I followed their steps, per the card with example pics of the amounts of product to use, and began with the PM face wash and PM retinol, with the following morning’s AM protocol being my second application. A few hours later, I was at work when I noticed my skin began to subtly crawl and itch. This unpleasant sensation moved across my face in every area of my skin where the product was applied. Then came the itch—so intense was the itch that my mind raced with thoughts of how to stop this thing, and so I rushed to the lavatory and drowned my face in water—it did not help! In fact, this has made it worse, as it has now spread to other areas. By this time, red patches splotched my skin, and the itch—the itch left me mindless. There was no other way—I had to leave work, which was embarrassing, because by then my efforts to hold on to a steady, fleeting vanity and its consequences were already making the rounds. My only relief came temporarily from an icepack and wet cloth applied to my face, and I was forced to sleep that way. The itch was the most intense thing I ever experienced. My eyes swelled shut, and the next day my skin was burned and eventually peeled. I isolated myself for 5 days while their bots pressed the next auto-ship. I reached out asking for help with how to ease the burning, and I explained what happened with the pictures. The reply suggested I try and use the retinol PM on alternate evenings—what? It took days in between emails, and in the meantime, I researched and found there was a significant percentage of niacin-amide in two of my products. The two that I'd been directed to use back-to-back. I needed help with something to repair the damage to my skin, and I was reminded that I should consult my dermatologist before beginning a skincare routine. Excuse my ignorance, but I thought a skincare company could recommend something immediate to relieve the outbreak.My PCPs office did recommend some over-the-counter items, which helped some. I NEVER had an issue with any product until this one! Thankfully, a dermatologist did recommend Dermalogica and Dr. Dennis Gross, which works great. Accordingly, I was told there was too much niacin-amide in my regimen and that I should have not began the regimen at 100%… I just saw instructions and followed. I did feel slighted, though:they didn’t even offer a refund of on my misery.

Date of experience: May 22, 2025